All pre-owned devices purchased from Torxsa come with a standard 12 months warranty. All brand new sealed products come with a 1-Year manufacture warranty unless otherwise specified within the product description.
All components/replacement parts come with a 3 Months warranty unless otherwise stated. The warranty excludes physical damage, liquid damage and power surge.
The warranty will commence from the date of the original purchase. All warranties are tied to the serial number of the product.
Terminology:
New – Unopened, sealed, and comes with a minimum 1-Year manufacturer’s warranty.
All new (sealed) Torxsa products are covered by a 1 Year manufacturer’s warranty. If your product is faulty you must follow the process set out in the manufacturer’s warranty as indicated to you by the Torxsa. Please note that any manufacturer’s warranty is subject to whatever terms and conditions the manufacturer may impose.
These are usually stated in a brochure or leaflet inside or on the product packaging. It is your responsibility to make yourself aware of any such terms and conditions. For the avoidance of doubt, the manufacturer’s warranty is provided by the manufacturer and not Torxsa.
Demo – Opened packaging / Unused or Slightly used / Display Units and comes with a 12 Months Torxsa warranty.
CPO – Certified Pre-owned or refurbished. Quality-checked second-hand products come with a 3 Months Torxsa warranty.
Note that all warranties will be voided upon inspection should the product/device have any signs physical damage, liquid damage, or had sustained power surge.
