Frequently Asked Questions
DEVICES WE SELL
How Do I See a Device Battery Life?
Please note that we keep a large number of mostly similar items and therefore the battery life/cycle count of every device is different and cannot be displayed but the information can be obtained from our sales team either via whatsapp or email
How Does Cash on Delivery Work?
For Now the COD service is only offered in Johannesburg, in selected areas.
We are able to offer COD payment (EFT Immediate Payment or Debit/Credit Card Only) in Johannesburg through the cash on delivery couriers.
What is the difference between New, Pre-owned, Demo?
New: is referred to as an item being brand new sealed in the box from the manufacturer. Pre-Owned: is referred to as used and well cared for, would sometime include original box and accessories or not. Demo Unit: is referred to as a brand new device that was unboxed for advertisement purposes.
SHIPPING
What Shipping Methods Are Available?
torxsa offers free nationwide shipping.
Do You Ship Internationally?
Yes.
How Long Will It Take To Get My Package?
Delivery time ranges between 2 to 10 working days depending on areas and courier Leadtime
PAYMENT
What Payment Methods Are Accepted?
We accept card payments of which debit/credit with mastercard, visa, maestro, Sid direct EFT instant payment, EFT to Bank direct payment, Paypal.
Take it Now / Pay Later?: Torxsa also offers instalment repayment of up to 12 Months with Mobicred.
Is Buying On-Line Safe?
Our card payment transactions are 100% secure
Order & Retunrs
How do I place an Order?
You simply shop for any item you would like to purchase then click the '' Buy Now '' button highlighted in green, it will take you to checkout
How Can I Cancel Or Change My Order?
You can do so by immediately calling our hotline number or by sending a cancellation email to support@torxsa.com with the sales order number as reference to have your order cancelled
Do I need an account to place an order?
Yes you do, that is easily done by signing up before or at checkout.
How Do I Track My Order?
In order to do so, you will have to click the ''track my order'' button either at the top right of the home page or at the bottom under Company footer then enter the tracking number provided to you after confirming your order
How Can I Return a Product?
Returning a product is very simple, You may return any product that you bought from Torxsa Online if: – you’ve changed your mind or any other reason within 30 days. Please click the ''return policy'' link at the bottom under company to learn more
