The following are estimated processing and delivery times. We make every effort to fulfill orders as quickly as possible. Please understand we are a team of humans, working with human hands, and human brains. We aren’t perfect.
Shipping cost
Free Shipping on all orders in South Africa.
Tax
We don’t charge any Tax
Order cutoff time
While these orders before 4.00 pm (GMT+02:00) South Africa Standard Time (Johannesburg) will be handed off to ours. If you have concerns, please contact customer service.
Orders are generally shipped within 48 hours after payment clearance
Handling time
1 – 3 Business Days (Monday to Friday)
International Transit time
Shipping from SA, 7 To 10 business days depending on areas and courier lead-time
Item not received
If you’ve successfully placed an order and haven’t received it yet while the tracking status shows it’s delivered kindly email us: support@torxsa.com. We’ll try our greatest you.
CHANGE OF ADDRESS
We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 24 hours of placing your order at support@torxsa.com or Call Us at +27 87 265 0135.
MULTIPLE ADDRESSES
We don’t offer the shipment to multiple addresses for one order. If you’d like items delivered to multiple addresses, please place those orders separately at support@torxsa.com
Shipping insurance
Please note orders do not carry any shipping insurance by default, you can acquire shipping insurance at 3% of the order value in the event of in transit damage
WRONG ADDRESS
If you provide the wrong address during checkout and our product is returned to us then you will be responsible for all shipping costs for re-sending the product.
DELAYED
However, there are some cases of delay. We will contact you immediately if the order is delayed over 11 business days.
TRACKING AN ORDER
Once your order has been shipped, your order comes with a tracking number allowing you to track it until it is delivered to you.
Parcels Damaged In Transit
If you find that a package is damaged in transit, please reject the package from the courier if possible and contact our customer service. If the package was delivered without your presence, please contact customer service for the next steps.
Support: Mon-Fr 9h00AM – 5h00PM
Phone: +27 87 265 0135
Email: support@torxsa.com
Address: Nicol Main Office Park, 2 Bruton Rd, Bryanston, Johannesburg, 2191, South Africa (by appointment only)
