Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Standard delivery is 2 to 3 working days depending on areas and courier lead-time or unless otherwise stated in the product description
To create an account please click the ” My account ” icon next to the search bar and create an account either as a customer or a vendor if you wish to sell electronics on www.torxsa.com
by contacting our support team
by making use of the courier tracking number given to you after your order is completed
No we do not. Torxsa, uses security measures to protect your credit card information, but it’s always advisable to be cautious about storing sensitive data online and to regularly review your account activity
we offer free shipping for every orders locally and paid shipping for international destinations
each order shares the same packaging unless the condition of the item requires separate packaging
If you need to swap an item
Returns and Exchanges
Our return policy last 30 days
Please contact our support team and report the issue via email with supportive documents such as pictures and videos. Ensure the order returns in its original packaging without any missing items
Please contact our support team and report the issue via email with supportive documents such as pictures and videos. Ensure the order returns in its original packaging without any missing items
Your order should only return to us via courier or unless otherwise instructed
by contacting our support team via email, call or whatsapp
please contact our support team for help
yes you may change or cancel an existing order by contacting our support team
In most cases yes but please get confirmation from our support team